Privacy Policy

Effective date: 14 December 2025

Thank you for trusting MyLIMS with your information. We take privacy and lab integrity seriously. This policy explains what we collect, how we use it, and your choices. We use clear language and keep sentences short.

Who we are

MyLIMS is a laboratory information management platform. We help labs manage samples, results, audit trails, and workflows.

When MyLIMS processes customer lab data, we act as a processor or service provider. Your organization is the controller. For our websites, marketing, and account management, we are the controller.

Scope

This policy covers:

• MyLIMS web app and mobile app

• MyLIMS websites and support portals

• Communications with us, such as email and in-product messages

It does not cover third-party sites we link to.

What we collect

We collect the information needed to run MyLIMS and support you.

• Account data

  • Name

  • Work email

  • Phone number

  • Organization and role

• Credentials and identifiers

  • Login details

  • Session identifiers

  • Device identifiers

• Usage data

  • IP address

  • Browser and device type

  • Pages visited

  • Time and date of activity

  • App performance diagnostics

• App permissions when you enable them

  • Location

  • Contacts

  • Camera and photos

  • Files

• Lab and client data inside MyLIMS

  • Samples, methods, results, audit trails, attachments

  • May include protected health information if your organization uses MyLIMS for clinical work

• Communications

  • Support requests

  • Feedback and surveys

  • Event and webinar sign-ups

• Cookies and similar technologies

  • To remember settings

  • To measure performance

  • For security

You can control app permissions in your device settings. You can control cookies in your browser settings.

How we use your data

We use personal data to:

• Provide and maintain the service

• Secure accounts and prevent fraud

• Operate roles, permissions, and audit trails

• Offer support and resolve issues

• Improve features and performance

• Send service updates and important notices

• Share product news and offers if you allow marketing

• Meet legal and compliance duties

We use lab data inside your workspace only to provide the service, support your team, and improve reliability and security. We do not use lab data for ads.

Legal bases

Where applicable, we rely on:

• Contract performance to provide the service you asked for

• Legitimate interests to secure, improve, and support the service in a way that respects your rights

• Consent when you opt in to optional features or marketing

• Legal obligations where the law requires us to keep or disclose data

Cookies and similar technologies

We use cookies and similar tools to:

• Keep you signed in

• Remember preferences

• Measure site and app usage

• Protect against fraud

You can change your browser's cookie settings. Some features may not work without required cookies.

How we share information

We do not sell your personal information.

We may share personal data as follows:

• Service providers who process data for hosting, support, analytics, communications, and payments

• Affiliates that help us operate MyLIMS

• Business partners, when you ask for an integration or joint solution

• Within your organization, as configured by your admin

• With other users, if you post in shared or public areas

• For business transactions such as a merger or acquisition

• When required by law or to protect safety, rights, or property

• With your consent

We require service providers to protect data and use it only as instructed.

International transfers

We may process data in countries different from yours. We use safeguards for cross-border transfers. This can include standard contractual clauses or equivalent measures. We ensure a level of protection consistent with this policy.

Retention

We keep personal data only as long as needed for the stated purposes.

• Account and billing data follow statutory and contractual requirements

• Usage data is kept for a shorter time unless needed for security or service improvement

• Workspace data follows your organization’s retention settings and requests

When data is no longer needed, we delete or de-identify it.

Security

We use technical and organizational measures to protect personal data. This includes encryption, access controls, logging, and monitoring. No method is perfect. We work to prevent incidents and reduce their impact if they occur.

Your rights

Depending on your location, you may have rights to:

• Access your personal data

• Correct inaccurate data

• Delete your data

• Restrict or object to processing

• Port your data

• Withdraw consent where we rely on consent

For workspace data where your organization is the controller, please get in touch with your admin. For other requests, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.

Children

MyLIMS is for business use. We do not knowingly collect personal data from children under 13 or under the age defined by local law. If you believe a child provided data to us, contact us and we will take appropriate action.

Product-specific notes

Mobile app permissions are optional. If you enable them, we use:

• Location to support features that rely on the site or instrument location

• Contacts to simplify sharing with your team if you choose to import contacts

• Camera and photos to capture sample images and attachments

• Files to upload and store documents and reports

You can disable permissions at any time in your device settings. Some features may not work without them.

Compliance principles

We write and operate with transparency and care. Our controls and wording align with:

• ISO 17025 principles on impartiality and confidentiality

Your organization’s validation and policies apply to how MyLIMS is used in your lab.

Changes to this policy

We will post updates on this page. If changes are material, we will provide a clear notice in the product or by email. The effective date is shown at the top.

Contact Us

For requests or questions about this policy:

By email: admin@mylims.online

We will confirm receipt and respond with the next steps. Thank you for trusting MyLIMS.